Frequently asked quetions

1. How do I post an item for sale on Vitu Mtaani?

To post an item:

  • Click on the “Post Ad” button.

  • Select the correct category.

  • Upload clear photos of your item.

  • Write a short but detailed description.

  • Add your contact info and submit.
    Your ad will be reviewed and published shortly.

2. Is it free to use Vitu Mtaani?


Yes! Posting ads and browsing items on Vitu Mtaani is completely free. However, we offer premium ad placements if you want your listing to get more views and sell faster.

3. How do I contact a seller or buyer?


Open the ad and use the phone number or chat option provided. We encourage users to communicate clearly and meet in public places when closing deals.

4. How can I stay safe when trading?


  1. Meet in well-lit public areas.

  2. Never send money in advance.

  3. Inspect the item before payment.

  4. Avoid sharing personal financial details.
    We do our part by verifying users, but always stay alert.

5. My ad was rejected. Why?


Ads may be rejected for several reasons, such as:

  • Inappropriate content or images

  • Wrong category

  • Duplicate ad

  • Prohibited items
    You’ll get a message explaining why, and you can edit and resubmit your ad.

6. How long does an ad stay active?


Free ads are visible for 30 days. After that, you can renew the ad or repost it. Premium ads stay at the top for up to 7 or 14 days, depending on the package.

7. Can I edit or delete my ad after posting?


Yes! Just log into your account, go to “My Ads”, and click Edit or Delete next to the listing you want to change.

8. What items are not allowed on Vitu Mtaani?


We don’t allow:

  • Illegal items or substances

  • Weapons and explosives

  • Adult content

  • Stolen or counterfeit goods

  • Any item that violates Kenyan law
    For a full list, see our Terms & Conditions.

9. How do I report a suspicious ad or user?


Click the “Report Ad” or “Report User” button on the listing. You can also contact our support team directly with screenshots or evidence.

10. I forgot my password. What do I do?


Click “Forgot Password?” on the login page. Enter your email or phone number, and we’ll send you instructions to reset your password.